Moodle and Totara Support
When you need support, we are right there with you
Count on us to help you through the challenges, so you can enjoy the smooth operation of your learning management system.
We understand the frustration that slow or non-responsive learning management systems can cause. If your learning management system is slow, give us call or submit a ticket on the helpdesk. We can help you tune your system to prevent slowdowns.
911 If your system is just not available, that is a serious emergency and we will move quickly to identify the cause and restore your system ASAP.
The applications support team can help you figure out how to add video, install a new plugin, use a gradebook, upload a batch of courses, and anything else related to the features and functionality inside your LMS? Whether you are a newcomer or an experienced user our Support team ensures your LMS applications are being managed and operated professionally.
Call on Us
When you call, our team is ready to help. We don’t force you through a complex telephone tree. You always connect to a real person who can help solve your problem. Our hosting and applications experts are knowledgeable, available and creative. When you are facing a challenge, please call us.
Send Us an Email
Live online? So do we.
Send us an email anytime for help with whatever you are trying to accomplish. We will pick it up and log it into the ticket system and prioritize it for response and action.
Register a help ticket with our support team using the online help desk. All support requests are logged through the online system no matter how you contact us. This allows us to prioritize and respond to your requests in a timely manner. It also provides you with a traceable account of any incidents you need to report on later.
You are our priority.
When your system may be affected by a stack failure, we will let you know when and why – and how long it will take to fix.
If we make a mistake, we will work with you to fix it.
We recognize business needs change all the time.
Some challenges require more than a standard fix.
More Help Resources
All our implementations of Moodle and Totara include online help – from right within your implementation. So, if you are struggling with grading for example, you can click directly over to the help documents from within the application. Contextual help solves simple problems rapidly and puts you in the driver’s seat.
As a Lambda customer, you can access our extensive knowledge base and the user community. Over the last ten years we’ve accumulated a lot of answers to many different questions. Chances are your question has been asked before – read how others have solved the problem >>