Expert Totara and Moodle Support

A Full-Service Helpdesk for Moodle and Totara

About our Expert Helpdesk

At Lambda Solutions we pride ourselves on the expertise and dedication of our application and hosting support because it is something that keeps clients coming back. Cloud-based, open source talent and learning management systems like Moodle and Totara require specialized application and server tuning so that users benefit from a system that runs with the highest availability and speed. Applications like Moodle and Totara require specialized IT knowledge for configuring networks, servers and software so that your LMS runs with optimal functionality.

Moodle Service Provider

Key Benefits of Lambda’s Expert HelpDesk

  • Maximized LMS Adoption

    Access to experts who maximize your LMS’s adoption and ensure its optimal utility.

  • Solve Site Issues Fast

    Receive rapid resolution to solve technical issues in both Moodle and Totara.

  • 99.9% System Uptime

    Peace-of-mind with 24/7/365 monitoring for 99.9% system uptime

  • High-performing & Responsive LMS

    We ensure positive user experiences with a high-performing, responsive and user-friendly LMS.

“Using Lambda lets us focus on content development. We don’t really want to spend our time managing upgrades or configuring SQL and meeting other technical challenges.”

JASON WATT | Business Career College, Instructor + College Director

Key Features of our Expert HelpDesk

Best Practices
  • Enable completion tracking
  • Enabling conditional activities feature
  • Automated backup settings
  • Front page settings—initial or home page of a Moodle or Totara site
  • Theme configuration
  • Selecting appropriate and supported plug-ins
  • HTML editor settings
Hosting
  • Help with networking configuration
  • Support if an unexpected system outage occurs
  • Assistance to setup and configure domain names
  • Automatic database backups and restores
  • Help accessing and/or using the Content Delivery Network (CDN)
  • SSL certificate acquisition and installation
How-to's
  • Backing up and restoring of courses
  • Setting up and configuring groups
  • Enabling language packs
  • Installation and configuration of plugins
  • Moodle and Totara upgrade analysis and guidance
  • Viewing or accessing reports
Trouble Shooting
  • Diagnostic troubleshooting that reproduces the issue and isolates the cause through the user interface built-in application features
  • Bug tracking and escalations for Moodle LMS and Totara LMS
  • Reporting and communication to keep you up to speed with the progress and resolution
Support Hours
  • Expert support is available from 5:00AM to 5:00PM PST, Monday through with the exception of statutory holidays.
  • Lambda monitors your infrastructure 24/7/365 to ensure your talent or learning management system is always available
  • If a system issue arises outside of our support window hours, our monitoring systems will notify us and we will begin to resolve the issue immediately.

Have you heard about our new reporting and analytics solution?

Meet our friendly expert Totara and Moodle support agents

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