Key Benefits of Lambda’s Expert HelpDesk

  • Maximized LMS Adoption

    Access to experts who maximize your LMS’s adoption and ensure its optimal utility.

  • Solve Site Issues Fast

    Receive rapid resolution to solve technical issues in both Moodle and Totara.

  • 99.9% System Uptime

    Peace-of-mind with 24/7/365 monitoring for 99.9% system uptime

  • High-performing & Responsive LMS

    We ensure positive user experiences with a high-performing, responsive and user-friendly LMS.

“Using Lambda lets us focus on content development. We don’t really want to spend our time managing upgrades or configuring SQL and meeting other technical challenges.”

JASON WATT | Business Career College, Instructor + College Director

Key Features of our Expert HelpDesk

Best Practices

Enable completion tracking
Enabling conditional activities feature
Automated backup settings
Front page settings—initial or home page of a Moodle or Totara site
Theme configuration
Selecting appropriate and supported plug-ins
HTML editor settings

Hosting

Help with networking configuration
Support if an unexpected system outage occurs
Assistance to setup and configure domain names
Automatic database backups and restores
Help accessing and/or using the Content Delivery Network (CDN)
SSL certificate acquisition and installation

How-to's

Backing up and restoring of courses
Setting up and configuring groups
Enabling language packs
Installation and configuration of plugins
Moodle and Totara upgrade analysis and guidance
Viewing or accessing reports

Trouble Shooting

Diagnostic troubleshooting that reproduces the issue and isolates the cause through the user interface built-in application features
Bug tracking and escalations for Moodle LMS and Totara LMS
Reporting and communication to keep you up to speed with the progress and resolution

Support Hours

Expert support is available from 5:00AM to 5:00PM PST, Monday to Friday (with the exception of statutory holidays).
Lambda monitors your infrastructure 24/7/365 to ensure your talent or learning management system is always available
If a system issue arises outside of our support window hours, our monitoring systems will notify us and we will begin to resolve the issue immediately.