Benefits

PEACE OF MIND

Rest easy knowing our expert support team and live help desk is available to find the fix you need as soon as possible, no matter what happens.

OUR TEAM IS YOUR TEAM

We treat your organization like our own so that you receive help on a first-name basis from experts you know and trust.

UNRIVALED EXPERTISE

With our experienced and results-focused support team, we’ll be able to solve any unforeseen issues that emerge as fast as possible, eliminating costly downtime and quickly curing your eLearning headaches



You Are Priority #1

Your dedicated team of experienced support experts won’t rest until you’re satisfied, and you won’t have to wait long!  

  • Satisfaction Rate

    99.3%

    Based on 420 satisfaction survey responses in 2019

  • Avg. Response Time

    11 Min.

    With 42% of tickets solved within 24 hours, 67% solved in less than 7 days

Features

  • 24/7/365 MONITORING

    Even if a system issue arises outside of our support window hours (5:00AM to 5:00PM PT, Monday to Friday), our monitoring systems will notify us and we will begin to resolve the issue immediately.

  • CONFIGURATION SUPPORT

    Whether you need LMS, eCommerce, branding, plugin configuration, or all of the above, our Support Agents are available to get you what you need via phone, video conference, email, or live online chat.

  • EXPERT HELPDESK

    Full access to all of our learning and support resources including: documentation, how-to articles, on-demand instructional webinars, templates, and more.

  • DIAGNOSTIC TROUBLESHOOTING

    Our troubleshooting process reproduces the issue and isolates the cause through the user interface built-in application features, supported by Bug tracking and escalations for Moodle LMS and Totara Learn LMS

  • FULL REPORTING AND COMMUNICATION

    Easily stay up to speed with the progress and resolution of any issue with in-depth reports sent directly to you and transparent and accessible communication with our support team.

  • EXPERT KNOWLEDGE BASE

    With 15+ years in the eLearning industry our support team has the experience solving any and all issues that can arise, allowing us to provide incredible reactive and proactive support.

What our clients say...

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Resources

Where eLearning professionals go to find all the knowledge they need to deliver more effective online education and training: