Rest easy knowing our expert support team and live help desk is available to find the fix you need as soon as possible, no matter what happens.
We treat your organization like our own so that you receive help on a first-name basis from experts you know and trust.
With our experienced and results-focused support team, we’ll be able to solve any unforeseen issues that emerge as fast as possible, eliminating costly downtime and quickly curing your eLearning headaches
Your dedicated team of experienced support experts won’t rest until you’re satisfied, and you won’t have to wait long!
Based on 420 satisfaction survey responses in 2019
With 42% of tickets solved within 24 hours, 67% solved in less than 7 days
Even if a system issue arises outside of our support window hours (5:00AM to 5:00PM PT, Monday to Friday), our monitoring systems will notify us and we will begin to resolve the issue immediately.
Whether you need LMS, eCommerce, branding, plugin configuration, or all of the above, our Support Agents are available to get you what you need via phone, video conference, email, or live online chat.
Full access to all of our learning and support resources including: documentation, how-to articles, on-demand instructional webinars, templates, and more.
Our troubleshooting process reproduces the issue and isolates the cause through the user interface built-in application features, supported by Bug tracking and escalations for Moodle LMS and Totara Learn LMS
Easily stay up to speed with the progress and resolution of any issue with in-depth reports sent directly to you and transparent and accessible communication with our support team.
With 15+ years in the eLearning industry our support team has the experience solving any and all issues that can arise, allowing us to provide incredible reactive and proactive support.
“We have had an excellent experience with Lambda Solutions thus far and we’re excited to be embarking on our first venture into the land of online course delivery. The Lambda team thinks outside of the box to come up with creative and flexible solutions for us as we go through the process of setting up our courses.”
“Our instructional designers have found Lambda to be very good partners who provide support and get the information they need when they need it. The Lambda team is also always on hand to provide assistance with report building and interfacing with Zoola Analytics. Ensuring the instructional designers have the tools they need enables our entire retail training operation to run smoother”
“We definitely made the right decision going with Lambda Solutions. We have been able to reduce our overall costs, increase topline revenue and deliver a superior online training experience—all at the same time. That is a very tough thing to do and we were able to accomplish all three, immediately from launch.”
“The key thing really is, it is the cost savings we experience in working with Lambda, but it’s also the experience, and really the knowledge of Moodle that Lambda’s Expert Support team has.”
“Not only are the learners getting more out of their training, but the education team can now know which questions may have something wrong with them.”
Training and education can feel like a meandering journey, with many paths to take and not all of them bringing you closer to your destination.
Disengagement kills learning productivity, retention, results, and your bottom line.
Do you have a system for training workers for legislated regulations they must meet?