Results-focused support.

Peace of mind.

Rest easy knowing our experts and help desk are available to find the fix you need ASAP, no matter what happens.

Our team is your team.

We treat your organization like our own so that you receive help on a first-name basis from experts you know and trust.

All your questions answered.

Our experienced support team will work with you to cure any surprise headaches as fast as possible, eliminating costly downtime.



You Are Priority #1

Let's create better eLearning, together.
Your dedicated team of experienced support experts won’t rest until you’re satisfied, and you won’t have to wait long!  

  • Satisfaction Rate

    99.3%

    Based on 420 satisfaction survey responses in 2019.

  • Avg. Response Time

    11 Min.

    42% of tickets solved within 24 hours, 67% solved in less than 7 days.

Expertise every step of the way.

  • 24/7/365 Monitoring

    Issues outside of our support hours (5:00AM to 5:00PM PT, M-F)? You’ll be notified immediately so we can begin working on a solution.

  • Configuration Support

    LMS, eCommerce, branding, plugin config - or all of the above - our experts are available to work with you so you have exactly what you need.

  • Expert Helpdesk

    Full access to all of our learning and support resources including: how-to articles, on-demand instructional webinars, templates, and more.

  • Diagnostic Troubleshooting

    Our troubleshooting process reproduces your issues so we can isolate them, find the cause, and deploy the solution quickly.

  • Reporting & Communication

    Easily stay up to speed with progress and resolution status with in-depth reports sent directly to you and constant communication.

  • Expert Knowledge Base

    With 15+ years in the eLearning industry, our support team has the experience to quickly solve any and all issues that can arise.

What our clients say...

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Lambda Learning Nexus

Where eLearning professionals go to find all the knowledge they need to deliver more effective online education and training: