Lambda's Privacy Policy

Last Amendment Date: November 1, 2019

Lambda Solutions Inc. (“Lambda,” “we,” “us,” and “our”) recognize that a person or business (“you,” “your”) may be concerned about our use and disclosure of your personal information. Your privacy is very important to us. The following will inform you of the information that we may collect from you and how it is used. 

This Privacy Policy applies to the use of our website as well as all information processed through our services or any service which we deliver to you or your users (the “Services”).

We respect privacy and only share personal information when required to provide our services to our customers (e.g. payment processing). Other than as provided in this Policy, we do not sell personal information. We may, however, aggregate your user information that you provide to us or that we collect from third parties and use it to learn and share what we have learned about analytics, but all information will be de-identified.

1. Information Collected

Type of Information Collected

If you register with us, fill out a profile page, create a tile, purchase products or services, send us an email, send us feedback or share personal information with us in any other way (such as signing up for a Service), we will collect and sometimes store personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, and credit card and other billing information.

If you send us feedback, request support, or otherwise interact with us with respect to a Service, we will collect personal information in the email, message, or other communication to us. Moreover, we may combine personal information submitted by a user of our Service with information obtained from other sources.

We also may collect non-personal information about your computer or mobile device, such as your IP address, device information, Internet browser used, and which of our web pages you have accessed. To the extent that this information can be considered to be personal information, it is used solely for the purposes of administering our website and is not disclosed for any other purpose except as described in this website.

When Information is Collected

We collect personal information from you when you provide it to us. For example, if you subscribe to an email newsletter or sign up for one of our e-books, we may collect your name, mailing address, phone number, and email address.

If you use a mobile device, we may collect information such as your device type, device identifiers (such as cell-ID), mobile service provider, and your actual and/or approximate location (such as latitude, longitude, signal strength) through GPS or cell tower information.

If you use our website, we may obtain information about your general internet usage, including but not limited to access times, clicks and information on web beacons to improve the personalized service of our website.  

If you communicate with us regarding our website or our services, we will collect any information that you provide to us in any such communication.

2. Use of Information

We use your information for providing, maintaining, evaluating, and improving our Services and website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. We also collect all data that has been uploaded on our platform as part of your use of our Services.

For some Services, we may collect information on a user of a website for which the website operator wishes to obtain analysis of the usage patterns of the users of that website (a “Data Subject”). Some of our Services analyze the usage patterns of these Data Subjects to identify behaviours, to build profiles, and more generally to better understand the needs and interests of the Data Subjects. Lambda has no control over the use of the Services by a Customer, and does not routinely access the information collected by a Customer, except, as might be necessary to provide support services. Lambda does not use Data Subject information for its own purposes, other than in aggregated form, combined with other Data Subject information to create internal statistics for financial reporting and billing.

From time to time and based on your communication preferences, we may also use your information for online marketing efforts, including sending you news and information about our products, promotions, discounts, and incentives or to conduct surveys and collect feedback.

We may also contact you to resolve disputes, collect fees, and provide assistance for problems with your account, orders, or use of our website.

3. Sharing of Information

We will not sell or otherwise provide your information to outside third parties for the purpose of direct or indirect mass marketing.

We may, however,  share your information as follows:

1. With third parties for order processing, including payment networks and other entities in connection with the payment process and logistic providers;
2. We may provide anonymous reporting for internal and external clients;
3. In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business;
4. Your personal information may be transferred to anyone who is helping us make the website and services available and functional, like technical agents, payment processing vendors, other subcontractors, and our affiliates and consultants;
5. As in any transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with all relevant information about us, item(s) purchased, cost and other information necessary to process the transaction;
6. With your consent; and
7. We also may engage third parties to help us track and analyze anonymous information from users who visit the websites, purchase our products, use our services or the performance of advertisements.

We will also disclose your information when required by law or in the good-faith belief that such action is necessary to:

1. Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company;
2. Protect and defend ourselves and the rights or property of our website and related properties;
3. Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our website or its related properties.

4. Security

The security of your information is important to us. We take reasonable measures and follow generally accepted industry standards to protect your information that has been submitted to us. We restrict access to your information to Lambda’s employees, contractors, advisors, and agents who need to know that information in order to support your business and, ultimately, to provide our services to you.

Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event that there is a security breach and your information is compromised, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws or regulations.

Note that at this time, we do not store any credit card information or process any transactions directly on our website. 

By providing your email address to Lambda or communicating with Lambda via email, you are deemed to expressly consent to receive email communications, whether encrypted or unencrypted, from Lambda in conjunction with any matter.

5. Third-Party Privacy Policies

You may be able to access third-party websites directly from our website. This policy does not apply when you access such websites. We cannot control how third-parties may use information you disclose to them, so you should carefully review the privacy policy of any third-party website you visit before using it or disclosing your personal information to its provider.

Like most other websites, third parties such as advertisers may directly gather anonymous information from users of the website through automated means such as cookies, web beacons and other technologies. This Policy does not cover how third parties use cookies or other technologies or any information they gather through such technologies.

6. Cookies

A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on the hard drive of your device. Cookies are often used to provide you with a customized experience or to collect anonymous statistical information about how you use our website and the location from which you access our website. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. Cookies are required to use our Services, however you can still access some general information on our website if you choose not to accept cookies.

7. Other

Please keep in mind that, whenever you voluntarily disclose personal information online, for example through email, discussion boards, or elsewhere, that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

8. Amendments

We may amend this policy from time to time by posting a revised version and updating the date at the top of this policy. The revised version will be effective at the time we post it. You may of course discontinue use of our website at any time.

We encourage you to review this policy whenever you access or use our website to stay informed about our information practices. Your continued use of our website constitutes your acceptance of any amendment of this policy.

9. Consent to this Agreement

By using our website or submitting information through our Services, you consent to the collection, use, disclosure, and retention of your information as specified in this Privacy Policy. 

In particular, you understand that information may be processed in the country where it was collected as well as other countries (including the United States) where laws regarding processing of information may be less stringent than the laws in your country, and you consent to such processing.

If you are submitting information pertaining to third parties for processing through our Services, you represent and warrant that you have adequately disclosed to such third parties that information about them would be processed by a service provider, and that these third parties did not object to the use of such services.

You have the right to access information held about you in accordance with applicable privacy legislation. You may also request that we correct, modify or delete personal information that we hold about you subject to applicable privacy legislation by sending an email to privacy@lambdasolutions.net. 

10. Contact

Lambda Solutions Inc.

Suite 200—110 West Hastings 

Vancouver, BC

V6B 1G8