Lambda Solutions e-Learning 2.0 Online Training and Moodle Experts

Moodle support

Moodle Support from a Moodle Partner

Need Moodle Support? Our Moodle experts can work with your organization’s Moodle technical support staff and instructors to solve any Moodle issues, questions or requirements. Simply tell us what you need answered, fixed, managed or developed for your Moodle and our Moodle experts will provide a solution quickly and according to your specifications.

We can guide you through such topics as Moodle course management, Moodle system administration and Moodle Configuration, installation and implementation. Lambda’s Moodle Support plans are broken down into three levels, based on the number of Moodle support hours you require.

Moodle Support Plans

Lambda’s Moodle Support plans are broken down into three levels, based on the number of Moodle Support hours you require:

Level I Moodle Support 

» 10 Moodle Support hours*
» Toll free Phone Support
» Email Support
» Issue Tracking System

Level II Moodle Support 

» 20 Moodle Support hours*
» Toll free Phone Support
» Email Support
» Issue Tracking System

Level III Moodle Support 

» 40 Moodle Support hours*
» Toll free Phone Support
» Email Support
» Issue Tracking System

Moodle Support Specifications: PDF


Moodle Support Services

All of our Moodle Support plans include the following Help Desk Support Services and Technical Support for your organization’s personnel**:

» Guidance and best practices regarding Moodle use to the client’s help desk personnel.
» Handling user problems that are escalated beyond the knowledge base of the client’s help desk personnel.
» Rapid issue response and tracking.
» All help desk activities, including tracking, managing, and resolving all user issues.
» All course management activities, including adding resources and assigning users to groups.
» All system administration activities, including performance monitoring, updating software, and installing any needed modules.
» Implementing best practices regarding Moodle Management and Configuration.

  

* Moodle Support hours are billed in 15 minute increments. All hours are allocated to your support contract must be used within the contract period.
** Moodle Support plans are offered to technical support personnel or instructor(s) identified by the client as front line technical support. Up to 3 individuals named by the client will be supported. Support services are available from 8am to 8pm EST, Monday through Friday, excluding statutory holidays.

Contact us about any of our Moodle Support Services!   

 

Technical Moodle Support

We act as your help desk and system administrators, providing support to your Moodle administrators.

Technical Moodle Support Includes:

  • Support for all Moodle help desk activities, including tracking, managing, and resolving all user issues
  • Support for all Moodle course management activities, including adding resources and assigning users to groups in Moodle.
  • Support for all system administration activities, including performance monitoring, updating software, and installing any needed modules
  • Support for Implementing best practices regarding Moodle management and configuration

Support Mediums

  • Email, Phone

 

Moodle Help Desk Support

We work with your Moodle help desk personnel to provide second level Moodle support.

Moodle Help Desk Support Includes:

  • Guidance and best practices regarding Moodle use, to the client’s Moodle help desk personnel
  • Handling Moodle user problems that are escalated beyond the knowledge base of the client’s help desk personnel

Support Mediums

  • Email, Phone

Lambda Solutions Moodle Support Services

Contact Us to find out about our Customized and Affordable Moodle Hosting & Support Packages!

 
 
 

Try our expert Moodle Support services. Simply tell us what you need answered, fixed, managed or developed and our Moodle experts will develop a solution quickly and according to your specifications. Learn more >>

 
 
 
 
 
 
 

We specialize in providing custom Moodle themes, Moodle modules, boxes, layouts and more. We can also Integrate your Moodle with various systems, or develop reporting capabilities and more, all based on your needs. Learn more >>

 
 
 
 
 

 

Contact Lambda Solutions Moodle Partner: 1-877-700-1118


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