Healthcare.

The experience with the support team has been amazing. I never had to sit and wait on them. Usually the Lambda support team was waiting to hear back from me! I really appreciate that.

By far the biggest benefit that we have received from our [Totara] LMS is the ability to have proper support generated automatically. Every one of our students within a certain channel receives a monthly or bi-weekly progress report, and the progress report will go to a case manager. Previous to our new LMS, that was a copy and paste exercise, we hand-typed, printed and scanned reports to the case manager and student. It’s now built directly into the LMS, and automatically populates that part of support, automatically sends the progress report to the case manager and student. A process that normally took us upwards of 25 hours a week, now takes us maybe 2 or 3.

The support team always got back to us quickly. They don’t leave you without an answer. I’ve had a couple of issues when I didn’t understand something, and Support would call me, walk me through it, and explain it—very thorough.