There is no limit in what can be collected and measured to assess the Learner’s satisfaction and therefore engagement with the courses. Using the Net Promoter Score methodology in conjunction with the Feedback module in your LMS is an easy way to begin to collect both qualitative and quantitative feedback that is actionable.

During this session, we will provide an overview of Net Promoter Score (NPS), how to design an effective NPS survey, how best to integrate it into your online Courses, and how to leverage basic Learning Analytics to the resulting data.

In this session, you will be able to:

  • Explain the concept of Net Promoter Score
  • Use the Feedback module to add surveys to their course
  • Use Zoola Analytics to analyze and report on both the qualitative and quantitative feedback data
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About Our Presenter
Leah Chang
CEO, Lead Instructional
Designer & Learning Strategist |
New Westminster, BC

Leah Chang is an instructional designer, entrepreneur and founder of Leah Chang Learning, a consultancy of savvy learning technologists and learning designers. Having been in the “learning trenches” as a learning business partner developing employee-facing learning, client education and non-profit learning projects, she is intimately familiar with the challenges instructional designers face. She’s adept at chunking large concepts and projects into realistic parts and supporting change and digital adoption at the organizational

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