Troubleshooting Lambda Suite Issues

This article lists solutions to some known Lambda Suite issues.

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Safari Browser Access on PC

This issue only occurs to learners that use Safari on PC for their web browser. 

Once learners have purchased a course from the Lambda Suite, they are unable to see the embedded course, and are instead presented with a white screen. 

Learners have two solutions for this issue:

1.  Use a different web browser, such as Google Chrome or Firefox.

2.  Disable the 'Prevent Cross-Site Tracking' privacy option for your Safari browser. 

Disabling 'Prevent Cross-Site Tracking' Privacy Option

To disable the 'Prevent Cross-Site Tracking' privacy option for your Safari browser:

1.  Navigate to Preferences > Privacy > Website Tracking.

2.  Disable the 'Prevent Cross-Site Tracking' option. 

safariissue

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Browser Access on iOS Mobile

This issue only occurs to learners that use iOS mobile devices.

Once learners have purchased a course from the Lambda Suite, they are unable to see the embedded course, and are instead presented with a white screen. 

The temporary solution is to use an Android device, or a PC (recommended browsers are Google Chrome or Firefox).

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Lambda Store Admin Panel: HTTP 500 on User Detail Save

This issue may occur for administrators that use certain custom profile fields.

When an administrator edits a user account and tries to save it, the store will produce an HTTP500 error and the value entered will not be saved.

Please contact the Lambda Support team (support@lamdasolutions.net) if you would like to update user accounts.

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