• Company
    • About Us
    • Careers
    • Press
    • Legal
    • Partner Program
  • Support Login
  • Contact
  • 1.877.700.1118
logo
  • Solutions
    • Use Cases
      • Sell your eLearning
      • Educate Your Learners
      • Analyze your progress
    • Industries
      • Technology
      • Education
      • Healthcare
  • Products
    • Lambda Store
    • Lambda Learn
    • Lambda Analytics
  • Services
    • Support
    • Integration
    • Training
    • Implementation
    • Consulting
    • Hosting
  • Pricing
  • Resources
    • Case Studies
    • Blog
    • Webinars
    • White papers & eBooks
    • Guides & Research
    • Knowledge Hub
  • Company
    • About Us
    • Careers
    • Press
    • Legal
    • Partner Program
  • Support Login
  • Contact
  • 1.877.700.1118
Contact Us
Use Cases
1
Sell Your eLearning

Transform your eLearning into a revenue-generating asset with an all-in-one solution that is easy to use, cost-effective, scalable, and feature-rich.

See features
2
Educate Your Learners

Provide learning that motivates, engages, and sticks, with a Learning Management System that’s flexible, scalable, fully customizable, cost-effective, and secure.

See features
3
Analyze Your Learning

Optimize the impact and ROI of your eLearning with complete access to your learning and business data.

See features
Industries
Associations

Effective and efficient eLearning solutions that fit your budget

Learn More
Technology

Secure, scalable, high-performance eLearning, eCommerce, and analytics 

Leam More
Education

Leave no student behind, increase lesson effectiveness, and learning success

Leam More
Healthcare

Flexible and robust training and certification to fit the strictest requirements

Leam More
Products
Lambda Suite

Your integrated eLearning revenue solution to sell, market, manage, and optimize your eLearning business

See features
4
Lambda Suite

Your solution for the business of eLearning, complete with powerful eCommerce features and marketing functionality

Learn More
5
Lambda Learn

Create the ideal eLearning environment with an open-source Learning Management System tailor-fit to meet your needs.

Learn More
totara-learn-logo
Learn More
a7b05011070687.560f0d4877609@3x
Learn More
Group 2506
Lambda Analytics

Prove and improve the impact of your eLearning with stunning visualizations and automated reporting to easily see and share the big picture with our award-winning analytics solution.

Learn More
The Lambda Advantage

Stretch further and accomplish more with our Lambda Products and Solutions.

  • Cloud-based Business Management
  • Unparalleled Customer Support
  • Ecommerce Expertise
  • 200+ Integrations
VIEW ALL SERVICES
Services
Support

Extreme  support  services  to  empower your  eLearning  success   

Learn More
Training

Master your eLearning and transform knowledge into your competitive advantage

Learn More
Consulting

Create a roadmap to maximize your eLearning revenue, efficiency, and effectiveness

Learn More
Integration

Unite your systems for success to create the ideal eLearning environment

Learn More
Implementation

Get up and running faster with everything you need from start to finish

Leam More
Hosting

True Cloud Hosting for the best performance and tightest security

Leam More
The Lambda Advantage

Stretch further and accomplish more with our Lambda Products and Solutions.

  • Cloud-based Business Management
  • Unparalleled Customer Support
  • Ecommerce Expertise
  • 200+ Integrations
VIEW ALL SERVICES
Resources
Case Studies

How we create eLearning success in your industry

Learn More
Webinars

eLearning expertise, live and on-demand

Learn More
Blog

Where the Pros go for eLearning knowledge

Learn More
White papers & eBooks

Resources for training, development and compliance

Learn More
Guides & Research

LMS User Guides and Lambda’s original research

Learn More

    Customer Support Architect

     

    Our Vision:

    Lambda Solutions will be the leaders of redefining the future of learning through innovation.

     

    Our Mission:

    “We are leading the development and delivery of innovative learning experiences. We empower organizations and teams to achieve high performance for growth through learning that is strategic, measurable and effective.”

    Lambda Solutions is an eLearning company, focused on helping clients accelerate learning performance. Our technology, training, and services support over one million learners in all sectors, including education, healthcare, government, manufacturing, retail, and technology. Lambda Solutions is based in Vancouver, Canada, with offices in the United States and Serbia.


    Check us out on Glassdoor and G2 reviews.


    Overview of the role:

    We have a great opportunity on our Support Team for a detail-oriented, solutions-driven Customer Support Architect. This is a Junior to Intermediate role that will focus on providing integration and technical support for Lambda’s clients focusing on the Learning Management Systems Moodle and Totara.

    The Customer Support Architect will also provide support for our reporting tool Zoola Analytics. Working closely with the Lead Customer Support Architect and Support Team, the Customer Support Architect will help clients to resolve their issues and enable them to achieve their LMS and reporting goals.

     

     

    What you'll do:

    • Provide exceptional service to Lambda’s clients over email, phone, and chat

    • Effectively and quickly troubleshoot and diagnose application & network related issues within defined SLAs

    • Provide consultation and best practises while helping clients integrate single sign-on authentication solutions

    • SAML 2.0

    • OpenID Connect

    • OAuth 2.0

    • REST and RESTful solutions

    • Provide consultation on how to use the Moodle/Totara Web Service API

    • Prepare client Composer profiles for upgrade deployment

    • Coordinate with the System Operations to upgrade/migrate client sites

    • Provide overall application support for Moodle & Totara including:

      • Best practices for content creation

      • Theming and design optimizations

      • Own and manage a personal queue or backlog of open cases while ensuring SLAs are met and updating customers with appropriate timelines according to best practices

      • Follow company best practices, such as removing criticality first and addressing long-term solutions second

      • Escalate cases based on requirements and needs of client

      • Contribute to and update internal and external knowledge base

      • Transfer knowledge to colleagues



    Requirements:

    • A relevant degree or diploma in the technology field

    • Computer Science, Business Technology Management, Computer Information Technology, Engineering, etc.

    • 1-3 years working experience in a related field

    • co-op is accepted towards this experience count

    • High technical aptitude (you pick up technology and concepts quickly)

    • Strong written and verbal English communication skills

    • Great organization skills with a positive and results-oriented attitude

    • Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning

    • Experience working with PHP, and SQL

    • Experience with authentication methods SAML, OAuth, and OIDC

    • Technical Knowledge of Composer, JavaScript, HTML, and S/CSS



    Assets:

    • Knowledge of Network firewalls, proxies, and general security practises

    • Knowledge of NGINX and BASH scripts

    • Knowledge of PHP Autoloader Classes, OPCache, and SPL Class structures

    • Knowledge of REST, RESTful, SOAP and XML-RPC technologies

    • Previous experience with software ZenDesk, JIRA, and Git



    What Lambda offers:

    • Industry competitive salary

    • Extended health benefits

    • Start-up style working environment

    • Mentorship to those early in their careers

    • Team building social activities

     

    The Customer Support Architect is a full-time remote Canadian based role, reporting to the Director of Customer Operations in Vancouver, BC. Ideal candidate is based in the Atlantic time zone.

    If this sounds like the right challenge for you, then please email a detailed resume to hr@lambdasolutions.net and include the job title in the subject line of your email. Only candidates who are eligible to accept employment in Canada will be considered. No phone calls, please.

    Solutions
    • Sell Your eLearning
    • Train Your Team
    • Analyze Your Progress
    Industries
    • Associations
    • Technology
    • Education
    • Healthcare
    Products
    • Lambda Suite
    • Lambda Store
    • Lambda Learn
    • Lambda Analytics
    Services
    • Support
    • Training
    • Consulting
    • Integration
    • Implementation
    • Hosting
    Pricing
      Resources
      • Case studies
      • Webinars
      • Blog
      • Whitepapers
      • Guides
      • Knowledge Hub
      Company
      • About Us
      • Careers
      • Press
      • Legal
      • Partner Program
      Contact
      Join our Mailing List

      Terms of Use         Privacy Policy        Copyright © 2021 Lambda Solutions. All rights reserved.