Purchase cancellations are common.
Students frequently buy a course intending to finish it, but they might encounter unexpected scenarios like a hectic work schedule, new professional goals, or some personal reason that makes it challenging to focus on the lessons.
In such scenarios, canceling the purchase remains the only option. Now the question is, does your learning platform offer a painless and hassle-free cancellation feature? Let's find out what the user-friendly cancellation feature looks like.
The Student Cancellation feature allows learners to cancel a course purchase themselves and receive a refund instead of waiting for the admin to manually process the transaction.
Admin can set terms and conditions for the return, such as configuring the number of days of availability of the return policy. They can set applicable administrative fees to be subtracted from the refunded amount.
Features such as student cancellation add value to your program and make students feel more comfortable and confident in their learning journey while building learner autonomy.
Now you know how features like student cancel can help in offering a better user experience. If you want to know more about the student cancel features, their implementation, and what are the other features that support a better user experience, watch our webinar and see what more we have to offer!