Company name: Vancity
Location: Primarily Lower Mainland
Industry: Financial Services
Motivation: To increase accessibility to information/learning; to reduce carbon footprint
Type of users: Primarily account managers who work within our retail branches.
Biggest obstacle to increasing usage: Motivation, as a stand-alone program it wouldn’t have much impact
A cohort program was built around the eLearning course to blend high tech with high touch. The 12 week program allowed employees to do some work on their own (but completion of the course was broken down for them week by week) and share their learnings through web collaboration (regular meetings through virtual classroom – Microsoft LiveMeeting). Observational coaching from an expert was included and ensured that the behaviours were encouraged through ongoing performance feedback and coaching from their manager. Finally, the course linked to online FAQs and other reference tools.