Lambda Solutions e-Learning 2.0 Online Training and Moodle Experts

Level 1

$3,500.00 /year

includes: 25 hours support

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Level 2

$4,000.00 /year

includes: 35 hours support

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Level 3

$5,000.00 /year

includes: 50 hours support

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Always Online...

Our engineers monitor the system 24 hours a day, enabling us to provide 99.95% uptime in 2007. We will work for you, courses will always be available to your users and our support team will assist you in making your program a success.

Technical Support

We will act as the client's help desk and system administrators, providing support directly to the client's end users.

Scope

All help desk activities, including tracking, managing, and resolving all user issues
All course management activities, including adding resources, assigning users to groups
All system administration activities, including performance monitoring, updating software, and installing any needed modules
Implement best practices regarding Moodle management and configuration

Support Mediums

Email, Phone, Online Chat

Sub-Client Support

We will work with your clients to support their technical needs.

Scope

Provide guidance and best practices regarding Moodle use to the client’s help desk personnel
Handle user problems that are escalated beyond the knowledge base of the client’s help desk personnel

Support Mediums