Client Onboarding Specialist – Downtown Vancouver

We are looking for an experienced Client Onboarding Specialist who is ready to move to the next level. If you enjoy a challenge and are driven by curiosity and results, this will be the most rewarding job that you have ever had.

Lambda Solutions is a leading provider of open source e-Learning solutions based on the popular Moodle and Totara learning management systems. We are a young and dynamic organization that will put you in the driver seat and give you a chance to learn fast, contribute to our growth, and make a big impact.

Why work for Lambda?

  • We work hard to play hard. Lambda has experienced rapid success because we are passionate about what we do.
  • Location, location, location!Lambda’s Vancouver head office is located right in heart of Gastown.
  • Flexible hours. We encourage our employees to lead balanced lives and understand that everyone’s individual needs will differ.
  • GREAT People. We take pride in our friendly, enthusiastic and welcoming team!

The right candidate will have minimum 2 year of experience in a fast pace application, technology, Internet or other Customer Service environment. The position requires the candidate to have a positive attitude, be customer service-centric, and be able to follow through and complete customer requests and identify support issues during the implementation. Exemplary work ethic combined with consistent performance, reliability and attendance are a top priority. Candidates must also be well-organized, have the ability to prioritize multiple tasks and to work under pressure and under deadline. Candidate must be detail-oriented, and understand the importance of properly documenting work and logging information in a professional services environment.

Responsibilities

  • The On-Boarder transitions new customers from the sales team and coordinates the delivery and configuration of new services.
  • Answering inbound phone calls and/or tickets.
  • Responsible for learning more about the customers’ needs and managing the expectation and delivery of services to match those needs.
  • Obtains the final approval and delivery acceptance from the customer.
  • Requires constant contact and consistent execution from all parties involved (Customer, Application Support, Learning and Development Specialist, and Sys.Ops).
  • The On-Boarder will help with the engagement process between the customer and how the service is delivered.
  • He/she is responsible for documenting/capturing all implementation plans, configurations, settings and account peculiarities.
  • Ensures complete configuration of system
  • Communicates with the customer on a daily/weekly/bi-weekly basis to ensure customer adoption & satisfaction.
  • Coordinate the deployment of customer configurations based on best practices
  • Answer any questions the customer might have regarding the onboarding process and integration.

Qualifications

  • Associate degree in Technology related field preferred
  • Understanding of eLearning/online-based learning a is ideal
  • Minimum of 2 years of Customer Technical Support experience
  • Experience with Support of Business Product is a plus
  • Detail oriented with strong problem solving, analytical, and organizational skills
  • Excellent written and verbal communication skills
  • Exceptional presentation skills (prepare documentation and lead customer status meetings, etc.)
  • Establish a level of proficiency on key tools used for Customer Services tracking
  • Experience acting as a liaison between business and technical resources
  • Working knowledge of customer service and telephone etiquette

Desired Technical Competencies

  • Experience with eLearning software.
  • Experience with authentication methods.
  • Experience in the cloud-based enterprise software industry.
  • Experience with open-source software such as Moodle, Totara, Drupal.
  • Experience with reporting
  • Experience with LAMP stack, HTML, and CSS.

Job Type: Full-time

Required experience:

  • Customer Service, Customer Experience Professional: 2 years

If this sounds like the right challenge for you, then please email a detailed resume to hr@lambdasolutions.net and include the job title in the subject line of your email. Only local candidates who are eligible to accept employment in Canada w/o sponsorship will be considered. No phone calls please.